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FAQ
FAQ
Common Questions

Q: What's your shipment method?

A:  Sample: DHL, UPS, FedEx Order shipment by road, air and sea. Wooden carton package to avoid any damage while delivery.

Q: We are not sure what design can fit us best.

A: Our engineers can be your factory to work out the suitable design. We offer on-site service in your factory. Ourservice is from design to installation.

Q: Payment terms, MOQ, Trade Terms

A: Payment terms: 30% down payment against order by T/T, the balance of 70% to be paid on delivery. Minimum order quantity: 1 set Delivery time: about 20-30 working days after receipt of formal order and 30% deposit.

Q: What's the shipping cost from China to your country ?

A: We can send machine to your port by sea or other term you need. Please kindly tell us your nearest port or address with code. We have reliable shipping agent to ensure the safe, convenient and timely delivery.

Q: How to get an accurate quotation ?

A: Please provide us the detail of the workpiece such as drawing and dimensions.

Q: Can your machine be customized?

A: Yes, we are a professional manufacturer specilized in palletizing robot, packaging machine, conveyor etc. for more than 10years and we have a strong design&technical team. We can design and manufacture as per your requirements.

Q: who are we?

We are a high-tech enterprise in China and a professional supplier of Collaborative robots. We have over 180 R&D personnel and a batch of high-end processing and testing equipment. 5000+ customers ,We have applied for over 100 invention patents, which will ensure that we provide high-quality solutions for our customers.

In recent years, my country's industrial robot industry has seen the sounUsing big data can apply a lot of content to robot networks.

In recent years, my country's industrial robot industry has seen the sound of low-end and high-end technologies being low-end, and even the sound of low-level duplication and robots selling cabbage prices.

Why do industrial robots need at least 6 degrees of freedom?

If we want to determine the position of a point in space, we need three parameters:X, Y, and Z, but rigid bodies all have sizes and shapes, not only position, but also attitude.
Service

Q: Can you offer overseas technical support?

A: Yes. We can send the engineer to your company to set the machine and train your worker if needed.

Q: what services can we provide?

Accepted Delivery Terms: FOB,EXW; Accepted Payment Currency:USD; Accepted Payment Type: T/T,Western Union; Language Spoken:English,Chinese

Q: What package do you use for the products?

A3: Usually we have professional retail package for the products. Customized package are also available based on certain MOQ.

Q: After-sale service.

A: Contact and telephone number is provided by us for 24 hours/7days a week support. We will respond the help within 24 hours. Our engineers are available to service overseas if necessary. One year warranty service Lifetime software upgrade. 24-hour after-sales service Consultation and training 1. we support senior engineers to provide one-by-one video guidance; And other times, we will assign professional engineers to customer companies for installation or maintenance services according to customer needs; 2. Supply systematic operation training for client workers. 3. Guarantees all equipment (except human factors) within one year, lifetime maintenance services. 4. After the client use the machine for several years, we can provide a detailed refurbishment program, the original equipment and replacement of hardware and software upgrades, extend machine service life for more than 3-4 years. 5. If quality problems arise, the supplier provides technical support and timely supply wearing parts.

Q: Warranty terms.

A: A comprehensive 12 months structural and components warranty is offered. Cost price Spare parts are available within 15 years.

Q: Do you offer training service?

A: Yes. We will instruct your engineers and operator before delivery in our factory, or train them after installation in your factory. Training is free of charges.

How can the sales and technology of parallel robot enterprises coexist peacefully?

China's industrial robot from the 1980s "seventh Five-Year" science and technology research started, with the support of the state, through the "Seventh Five-Year", "eighth Five-Year" science and technology research

Domestic DELTA robots are applauded but not sold. Why?

DELTA robots are one of the few commercial parallel structures. Since the patent of DELTA robot expired, more and more DELTA robot companies, both domestically and abroad, have been building DELTA robot companies.
Product Robot

Q: How can you guarantee the quality?

A: 1. We have completed the working system and procedures and we follow them very strictly. 2. Our different worker is responsible for different working process, their work is confirmed, and will always operate this process, so very experienced. 3. The electrical pneumatic components are from world-famous companies, such as Germany's Sieme ns, Japanese Panasonic, etc. 4. We will do strict test running after the machine is finished. 5. Usually our machines are certified by CE. Also, Warsonco machines can be passed the relevant certification standards of the customer market according to customer needs

Q: What certificates do you have for your products?

A: The EC series robots have acquired EU CE certification, Korean KC certification, and China CR certification. The relevant requirements of the EU CE directive

Q: What are your company’s main products?

A: All production Packaging line end of the line and Related Packaging Machinery. If this is not the machine you want, please visit our other machines. Robot, Robot Positioner, Robot Track, Robot Gripper, Robot Control System

What is the difference between a serial robot and a parallel robot?

Motion space: The workspace of the series is relatively large, while the workspace of the parallel robot is relatively small. End load force: The load of serial robots is relatively small, while the load force of parallel robots is large.

What can SCARA robots do?

SCARA robots, also known as horizontal multi-joint robots, are the most widely used configuration in the industrial robot family.