17 Jan, 2025 3:45pm
Q: How can you guarantee the quality?
A:
1. We have completed the working system and procedures and we follow them very strictly.
2. Our different worker is responsible for different working process, their work is confirmed, and will always operate this process, so very experienced.
3. The electrical pneumatic components are from world-famous companies, such as Germany's Sieme ns,
17 Jan, 2025 3:40pm
Q: What certificates do you have for your products?
A: The EC series robots have acquired EU CE certification, Korean KC certification, and China CR certification. The relevant
requirements of the EU CE directive
17 Jan, 2025 3:39pm
Q: What are your company’s main products?
A： All production Packaging line end of the line and Related Packaging Machinery. If this is not the machine you want, please visit our other machines.
Robot, Robot Positioner, Robot Track, Robot Gripper, Robot Control System
17 Jan, 2025 3:38pm
Q: Can you offer overseas technical support?
A: Yes. We can send the engineer to your company to set the machine and train your worker if needed.
17 Jan, 2025 3:38pm
Q: what services can we provide?
Accepted Delivery Terms: FOB,EXW；
Accepted Payment Currency:USD;
Accepted Payment Type: T/T,Western Union;
Language Spoken:English,Chinese
17 Jan, 2025 3:38pm
Q: What package do you use for the products?
A3: Usually we have professional retail package for the products. Customized package are also available based on certain MOQ.
17 Jan, 2025 3:37pm
Q: After-sale service.
A: Contact and telephone number is provided by us for 24 hours/7days a week support. We will respond the help within 24 hours. Our engineers are available to service overseas if necessary.
One year warranty service
Lifetime software upgrade.
24-hour after-sales service
Consultation and training
1. we support senior engineers to provide one-by-one video guid
17 Jan, 2025 3:32pm
Q: Warranty terms.
A: A comprehensive 12 months structural and components warranty is offered. Cost price Spare parts are available within 15 years.
17 Jan, 2025 3:31pm
Q: Do you offer training service?
A: Yes. We will instruct your engineers and operator before delivery in our factory, or train them after installation in your
factory. Training is free of charges.
17 Jan, 2025 3:31pm
Q: What's your shipment method?
A: Sample: DHL, UPS, FedEx
Order shipment by road, air and sea. Wooden carton package to avoid any damage while delivery.
17 Jan, 2025 3:30pm
Q: We are not sure what design can fit us best.
A: Our engineers can be your factory to work out the suitable design. We offer on-site service in your factory. Ourservice is from design to installation.
17 Jan, 2025 3:29pm
Q: Payment terms, MOQ, Trade Terms
A: Payment terms: 30% down payment against order by T/T, the balance of 70% to be paid on delivery.
Minimum order quantity: 1 set
Delivery time: about 20-30 working days after receipt of formal order and 30% deposit.
