17 Jan, 2025 3:38pm
Q: what services can we provide?
Accepted Delivery Terms: FOB,EXW；
Accepted Payment Currency:USD;
Accepted Payment Type: T/T,Western Union;
Language Spoken:English,Chinese
17 Jan, 2025 3:38pm
Q: What package do you use for the products?
A3: Usually we have professional retail package for the products. Customized package are also available based on certain MOQ.
17 Jan, 2025 3:37pm
Q: After-sale service.
A: Contact and telephone number is provided by us for 24 hours/7days a week support. We will respond the help within 24 hours. Our engineers are available to service overseas if necessary.
One year warranty service
Lifetime software upgrade.
24-hour after-sales service
Consultation and training
1. we support senior engineers to provide one-by-one video guid
17 Jan, 2025 3:32pm
Q: Warranty terms.
A: A comprehensive 12 months structural and components warranty is offered. Cost price Spare parts are available within 15 years.
17 Jan, 2025 3:31pm
Q: Do you offer training service?
A: Yes. We will instruct your engineers and operator before delivery in our factory, or train them after installation in your
factory. Training is free of charges.
17 Jan, 2025 3:31pm
Q: What's your shipment method?
A: Sample: DHL, UPS, FedEx
Order shipment by road, air and sea. Wooden carton package to avoid any damage while delivery.
17 Jan, 2025 3:30pm
Q: We are not sure what design can fit us best.
A: Our engineers can be your factory to work out the suitable design. We offer on-site service in your factory. Ourservice is from design to installation.
17 Jan, 2025 3:29pm
Q: Payment terms, MOQ, Trade Terms
A: Payment terms: 30% down payment against order by T/T, the balance of 70% to be paid on delivery.
Minimum order quantity: 1 set
Delivery time: about 20-30 working days after receipt of formal order and 30% deposit.
17 Jan, 2025 3:28pm
Q: What's the shipping cost from China to your country ?
A: We can send machine to your port by sea or other term you need. Please kindly tell us your nearest port or address with code.
We have reliable shipping agent to ensure the safe, convenient and timely delivery.
17 Jan, 2025 3:27pm
Q: How to get an accurate quotation ?
A: Please provide us the detail of the workpiece such as drawing and dimensions.
17 Jan, 2025 3:26pm
Q: Can your machine be customized?
A: Yes, we are a professional manufacturer specilized in palletizing robot, packaging machine, conveyor etc. for more than 10years and we have a strong design&technical team. We can design and manufacture as per your requirements.
17 Jan, 2025 3:26pm
Q: who are we?
We are a high-tech enterprise in China and a professional supplier of Collaborative robots. We have over 180 R&D personnel and a batch of high-end processing and testing equipment. 5000+ customers
,We have applied for over 100 invention patents, which will ensure that we provide high-quality solutions for our customers.
